Consumer Protection Association

Building and consumer protection · Home improvement consumer protection organisation

The Consumer Protection Association provides consumer protection arrangements connected with member home improvement businesses. It is not the Construction Plant-hire Association.

Checked November 2026Official sources below.

What it covers and whether it is required

CPA membership is voluntary. An insurance-backed guarantee is a specific insurance product, not a substitute for Building Regulations compliance or a universal guarantee of a contractor’s solvency.

Joining requirements and costs

Businesses apply through CPA’s trade membership route and provide the information needed for its checks. Confirm which installation types, financial checks and insurance arrangements apply. Membership approval does not mean every future contract is automatically covered.

Check the current fees with Consumer Protection Association before applying. Ask whether the quotation includes application, assessment, renewal and any per-job charges. Use published fees or ask for a written quotation.

What it means for homeowners

Check the member and obtain the protection documents for your own installation. Ask how and when cover is registered, who the insurer is and what happens if the installer stops trading. The installer’s written guarantee and an insurance-backed guarantee are different documents.

How to check a claim

Official member, card or certificate check: Consumer Protection Association.

Match the record to the named person or contracting business. Check the current scope, not just a logo on a van or an old certificate. If the public record does not show the detail you need, ask the body to confirm it before appointing the business.

Where the scheme applies

UK home improvement market. Check territorial, product and contract eligibility in the actual policy rather than assuming all member work is insured.

Common questions

Does a CPA membership logo prove I have an insurance policy?

No. Obtain the policy or certificate for your particular contract and check its terms, registration requirements and exclusions.

How do I check Consumer Protection Association status?

Use the official verification service linked in this guide. Match the person or legal business name, current status and relevant work category. For a guarantee, check the document issued for your contract as well.

Official sources

Sources checked November 2026. Scheme rules can change; confirm current requirements before applying or signing a contract.