Quotation
Plain English. Practical detail. UK context.
A quotation sets out a proposed price for a defined scope of work, subject to its terms and stated assumptions. Its usefulness depends on how clearly the work and exclusions are described.
Last reviewed: (editorial review against the public sources listed below).
What it means in practice
Describe quantities, materials, access assumptions, waste removal, making good and tax treatment where relevant. Record what the price does not cover. If concealed conditions may change the work, explain how those changes will be assessed and agreed rather than hiding the uncertainty in a vague sentence.
Use the quotation as part of a clear written agreement. A price on its own does not describe who supplies fixtures, arranges approvals or protects occupied rooms.
For homeowners
Compare like-for-like scopes rather than choosing solely from the total. One quote may include preparation and finishing which another excludes. Ask for clarification before acceptance, including what happens if the work changes. The precise contractual effect depends on the wording and circumstances, so seek appropriate advice for a dispute.
Practical checks
Keep the accepted version and subsequent agreed changes together. Avoid relying on a chain of informal messages which no longer matches the final specification.
A price which can actually be compared
For a bathroom refit, one total may cover removal, background repairs, waterproofing, specialist services, fittings and decoration, while another covers only fitting customer-supplied items. Comparing the totals without the scope can therefore reward an omission rather than better value. Ask for product references, allowances and any items awaiting investigation. State whether VAT is included where applicable and how long the offer remains open. A tradesperson should keep the priced drawing and specification together and identify which version the customer accepts. Photographs or an early survey can help clarify conditions, but concealed work still needs an agreed procedure if unexpected defects are found.
Consumer rights and an agreed change
Citizens Advice explains that a quote is a promise to do agreed work at an agreed price and distinguishes it from an estimate. An increase in the trader's own costs is not, by itself, permission to rewrite an accepted domestic quote. Extra work needs a clear basis and agreement, with the actual contract and circumstances considered. Do not treat a broad exclusion as a licence to charge anything later. Record requested changes, their effect on price and timing and the customer's acceptance. Cancellation rights can depend on how and where the agreement was made, so check the relevant current guidance rather than attach an inaccurate universal waiver.
Frequently asked questions
Is a quotation the same as an estimate?
No. An estimate indicates an anticipated cost, while a quotation proposes a price for an identified scope under its terms. Read the actual wording and clarify uncertainties before agreeing.
Should a quote say whether VAT is included?
Yes, the price and applicable tax treatment should be clear before acceptance. Do not assume an attractive headline total includes all applicable charges.
Useful Trustmark resources
Sources and further reading
Public sources and further reading. Sources checked: 8 November 2026. Consult the original for details and later changes.