Privacy Policy
Introduction
At Trustmark Trades, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. By using our website and services, you consent to the practices described in this policy.
Who We Are
Trustmark Trades is a UK-based marketing agency specialising in lead generation, website development, and marketing solutions for tradespeople. For questions or concerns about this policy, you can contact us at:
• Email: contact@trustmarktrades.com
• Phone: 020 3835 4124
• Address: Trustmark Trades, 81 High Street, Worthing, BN11 1DN, United Kingdom
What Information We Collect
1. Information You Provide
We collect personal information that you voluntarily provide when you:
• Fill out contact forms on our website.
• Sign up for our services or book a discovery call.
• Communicate with us via email, phone, or our customer portal.
This may include:
• Your name, email address, and phone number.
• Your business information (e.g., business name, address, and services offered).
• Payment details (for billing purposes).
2. Information We Collect Automatically
When you use our website, we may collect certain data automatically, including:
• Technical Information: Your IP address, browser type, and operating system.
• Usage Data: Pages you visit, time spent on the site, and actions taken (e.g., clicking a link or submitting a form).
We use cookies and similar technologies to gather this information. See our Cookie Policy for more details.
3. Information from Third Parties
We may receive information about you from third-party services, such as payment processors, advertising platforms, or analytics tools, to improve our services and better understand user behaviour.
How We Use Your Information
We use your information to:
1. Provide and Improve Our Services:
• Deliver lead generation and marketing services.
• Develop and maintain your website.
• Optimise your Google Business Profile.
2. Communication:
• Respond to enquiries or customer support requests.
• Notify you about updates, service changes, or new features.
3. Billing and Administration:
• Process payments and manage invoices.
• Maintain accurate account records.
4. Marketing and Analytics:
• Send promotional emails or updates (with your consent).
• Analyse user behaviour to improve our website and services.
Keywords Targeted: “Data protection for tradespeople,” “privacy in marketing services.”
How We Protect Your Information
We take data security seriously and implement measures to safeguard your personal information:
• Secure servers and encrypted communication protocols (e.g., SSL).
• Access controls to ensure only authorised personnel can access your data.
• Regular system updates to protect against vulnerabilities.
While we strive to protect your information, no online system is 100% secure. By using our services, you acknowledge and accept this risk.
Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information in the following circumstances:
1. Service Providers
We may share data with trusted third-party providers to:
• Process payments.
• Deliver email campaigns.
• Provide technical support or analytics.
These providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.
2. Legal Requirements
We may disclose your information if required to comply with legal obligations or protect our rights and safety.
Data Retention
We retain your information only as long as necessary to:
• Provide services to you.
• Comply with legal, tax, or regulatory requirements.
If you terminate your relationship with us, we will delete or anonymise your personal data, except where it must be retained for legal purposes.
Your Rights
Under UK data protection laws, you have the following rights regarding your personal data:
1. Access Your Data: Request a copy of the information we hold about you.
2. Correct Your Data: Ask us to update or correct inaccurate information.
3. Delete Your Data: Request the deletion of your personal data, subject to legal or contractual obligations.
4. Restrict Processing: Limit how we process your data in certain situations.
5. Data Portability: Receive your data in a structured, machine-readable format.
6. Withdraw Consent: If you’ve given consent for marketing, you can withdraw it at any time.
To exercise your rights, contact us at [Insert Contact Information].
Cookies and Tracking
We use cookies to enhance your experience on our website. Cookies help us:
• Remember your preferences.
• Analyse site performance.
• Deliver relevant advertising.
You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.
Marketing Communications
If you opt in, we may send you emails about:
• Updates to our services.
• Special offers or promotions.
• Tips to grow your business.
You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you directly.
Governing Law
This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from this policy will be subject to the jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach us at:
• Email: contact@trustmarktrades.com
• Phone: 020 3835 4124
• Address: Trustmark Trades, 81 High Street, Worthing, BN11 1DN, United Kingdom